AI Support Pro
LangGraph-orchestrated multi-agent support system with RAG pipeline and real-time observability dashboard
LangGraph over AutoGen — explicit graph routing, testable paths
Groq over OpenAI — lower latency for real-time ticket replies
Docker — environment parity dev → prod, zero surprise deploys
Ingest
→
Classification Agent
→
Triage Agent
→
Priority Router
→
Reply Agent
→
✓ Closed
Agent framework
LangGraph
Routing logic is explicit graph code, not prompt instructions — makes escalation paths testable and debuggable
LLM inference
Groq (Llama 3.1)
Sub-200ms inference per agent turn; OpenAI at equivalent quality adds ~400ms per hop in a multi-agent chain
Containerisation
Docker
Guarantees environment parity between local dev and Render production; eliminates "works on my machine" deploys
Frontend
React
Component model maps cleanly to the live ticket stream UI; real-time state updates via polling without a WebSocket layer
- 01LangGraph-orchestrated routing with two explicit paths: normal tickets flow through triage → escalation check → knowledge → response agents; urgent/fraud tickets route directly to escalation response and human handoff.
- 02RAG pipeline + Observability — ChromaDB vector store with sentence-transformers embeddings answers knowledge base queries with cited sources. Real-time observability dashboard tracks agent execution frequency, escalation rate, and ticket volume live.
- 03Sub-200ms concurrent responses under real load. FastAPI async endpoints + Groq's low-latency inference keep response times consistent even at 10+ concurrent tickets.